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JOINING THE LPEMS TEAM

Ambulance Billing Frequently Asked Questions

  • Who is Quick Med Claims (QMC) ?

QMC is Lower Providence EMS' revenue cycle management partner located in Pennsylvania. QMC provides ambulance transport billing services for ground and air medical transport providers throughout the United States. 

  • Who can I call to discuss my ambulance bill ?

You can contact QMC Patient Services Toll Free at 833-888-2755

Billing Professionals are available between the hours of 7:30am - 4:30pm EST Monday - Friday

A secure voice mailbox is available after hours. Calls will be returned the next business day. 

You can also call the LPEMS Business Office between the hours of 9:00am - 5:00 pm EST Monday - Friday

  • Is an interpreter available to answer questions about my ambulance bill?

 QMC utilizes a translation service that provides on-demand access to professional interpreters. 

 When a call is received that requires translation assistance, the QMC Patient Services Specialist will 

 live-conference a translator into the call 

The service we use provides 100% HIPAA compliant services in compliance with all government regulations and standards. 

  • If my insurance paid, why did I still receive a bill?

 If you have a deductible or copay, you will receive a bill for this amount. 

 If you believe you received a bill in error, please contact QMC Patient Services. 

                  You can contact Patient Services toll free at 833-888-2755

                  Billing professionals are available between the hours of 7:30am - 4:30pm EST Monday - Friday

                  A secure voice mailbox is available after hours. Calls will be returned the next business day.

  • How do I pay my ambulance bill?

Online 

     You have 24/7/365 access to the QMC Patient Access Portal through the website at: 

                        https://www.quickmedclaims.com/patient-access-portal/

     The Company Code for Lower Providence EMS is : LPCCA

   

Using the portal, you can: 

          Pay by e-check, credit card, Health Savings Account (HSA), and Virtual Insurance Card

          Set-up a recurring payment

          Update insurance Information

          Submit an eSignature

          Update contact information 

EXAMPLE: 

       

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

By Mail 

  Mail your payment to

     P.O Box 18230 

     Pittsburg, PA 15236

 

Include your invoice and any supporting documentation. 

By Phone 

     You can contact Patient Services toll free at 833-888-2755

     Billing professionals are available between the hours of 7:30am - 4:30pm EST Monday - Friday

     A secure voice mailbox is available after hours. Calls will be returned the next business day.

  • Can I update my insurance information online?

You can update your insurance information online at https://www.quickmedclaims.com/patient-access-portal/

                1. Click the button under Update Your Insurance Information.          

                2. Enter your run number, account number, or incident number in the space provided.

                3. Enter the date you were transported in the Date of Service field. 

                4. Enter the Company Code

                5. Click the " I'm not a robot" check box.  

                6. Click the search button 

All needed information is located at the bottom of your invoice. 

EXAMPLE: 

  • What should I do if my insurance company sends me a check for payment of services provided by Lower Providence Ambulance?

If your insurance company sends you a check for the services provided by Lower Providence Ambulance, please forward the payment check directly to us so that the payment amount can be applied to your account.  It is your responsibility to forward the payment received to avoid unnecessary collections on your account. 

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